Privacy Policy

This Privacy Policy describes how The Sweets Hub LTD (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Personal Information We Collect

Information You Provide to Us

When you register for an account or place an order, we collect:

  • Full name
  • Business name
  • Company registration number (if applicable)
  • VAT number (if applicable)
  • Proof of business documentation (if required)
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Order details
  • Payment information (processed securely via third-party providers)

Account registration is required before ordering. We only supply to business customers.

Payment Information

We accept payments via:

  • Stripe (card payments)
  • Bank transfer

We do not store or process card details directly. All card payments are securely processed by Stripe. Bank transfer payments are processed manually using the details provided during checkout.

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Cookies and tracking data

This information is collected using technologies such as cookies, Google Analytics, and advertising pixels.

How We Use Your Information

We use your information to:

  • Process and fulfil wholesale orders
  • Verify business customers
  • Provide customer support
  • Communicate about your order
  • Arrange delivery
  • Process payments
  • Improve our website and services
  • Comply with legal and accounting obligations
  • Run marketing and advertising campaigns

Sharing Your Information

We share your information with trusted third parties where necessary, including:

  • Payment providers: Stripe and PayPal
  • Delivery partners: Courier and pallet delivery companies (name, business name, phone number, email and delivery address)
  • Analytics providers: Google Analytics
  • Advertising platforms: Google Ads and Meta (Facebook/Instagram)
  • Professional advisers: Accountants, legal advisers, where required

We may also disclose information if required by law.

Cookies & Advertising

We use cookies and similar technologies to:

  • Operate our website
  • Analyse website traffic
  • Measure advertising performance
  • Show relevant advertisements
  • Track conversions
  • Run remarketing campaigns

Advertising and analytics partners such as Google and Meta may collect data via cookies and tracking pixels when you use our site.

You can control cookies through your browser settings.

Data Retention

We retain personal data:

  • For as long as your account remains active
  • For as long as necessary to fulfil orders
  • For accounting and tax purposes (typically up to 6 years in accordance with UK law)
  • Until you unsubscribe from marketing communications

Your Rights

If you are a UK resident, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details below.

Business Customers Only

Our services are intended for registered business customers only. We do not knowingly collect data from individuals under the age of 18.

Security

We implement appropriate technical and organisational measures to protect your personal data. However, no online system is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact:

The Sweets Hub LTD
5 Manton Close
Hayes
UB3 2BA
United Kingdom

Email: wholesale@thesweetshub.co.uk