Shipping Policy

This Shipping Policy applies to The Sweets Hub LTD, a company registered in the United Kingdom (Company No. 15146151). In this policy, “The Sweets Hub”, “we”, “our”, or “us” refers to The Sweets Hub LTD trading as The Sweets Hub Wholesale.

This policy forms part of our Terms and Conditions and applies to all orders placed through our website.

Please review our shipping policy carefully before placing your order.

DELIVERY OPTIONS & CHARGES

Orders are dispatched within 24–48 working hours. During peak periods such as Black Friday, Christmas, and Halloween, dispatch may take 2–3 working days.

Delivery Type Weight / Order Type Delivery Fee
Standard Parcel Delivery 0–30 kg £13
Standard Parcel Delivery 30-60 kg £25
Express Parcel Delivery 0-30 kg £18
Express Parcel Delivery 30-60 kg £30
Pallet Delivery Bulk Order £59
Free Standard Delivery Order over £750 Free

DELIVERY TIMES

Deliveries are made Monday to Friday. A signature is required upon delivery. Please ensure someone is available to receive your order.

Pallet deliveries are kerbside only. Drivers may assist where possible, but are not required to move pallets inside your premises.

A redelivery fee will apply if no one is available to receive the goods.

NON-MAINLAND UK DELIVERIES

Additional delivery charges apply for non-mainland UK addresses, including:

  • Isle of Wight
  • Scottish Highlands & Islands

Please get in touch with us for a custom delivery quote if your order is being shipped to any of the above areas.

IMPORTANT INFORMATION

  • Delivery Address: Please ensure your delivery details are correct when placing your order.
  • Parcels must be checked upon arrival, and discrepancies reported within 24 hours.
  • Pallet deliveries must be checked within 15 minutes before signing. Claims cannot be accepted if signed as “unchecked” or “correct”.
  • Heat-sensitive products are shipped at the customer’s own risk during warm weather.
  • Residential pallet deliveries incur a surcharge. Please notify us when placing your order.

DO YOU DELIVER TO NORTHERN IRELAND?

No, we only deliver to mainland UK and some Scottish Highlands.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

 CONTACT US

If you have any questions about delivery, please contact us: